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Evidence Guide: MSFFT4009 - Match furnishing style and materials to customer requirements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSFFT4009 - Match furnishing style and materials to customer requirements

What evidence can you provide to prove your understanding of each of the following citeria?

Determine customer requirements

  1. Customer is consulted to determine requirements
  2. Examples of furnishing styles and materials are shown to the customer
  3. Limitations and benefits of styles and materials are explained
  4. Options for the use and modification of styles or materials are defined and proposed to the customer
  5. Product requirements are explored, taking into consideration design parameters, material, process, quantity, cost and outcome requirements
  6. Cost and feasibility of customer requirements/options are evaluated
Customer is consulted to determine requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examples of furnishing styles and materials are shown to the customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Limitations and benefits of styles and materials are explained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Options for the use and modification of styles or materials are defined and proposed to the customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Product requirements are explored, taking into consideration design parameters, material, process, quantity, cost and outcome requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cost and feasibility of customer requirements/options are evaluated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Match options to customer requirements

  1. Customer specifications/standards and user requirements are compared to furnishing styles and materials options
  2. Range of best-fit styles and materials are presented to the customer for evaluation
  3. Customer queries are answered and examples used to illustrate answers
Customer specifications/standards and user requirements are compared to furnishing styles and materials options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Range of best-fit styles and materials are presented to the customer for evaluation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer queries are answered and examples used to illustrate answers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document requirements

  1. Requirements are confirmed and/or approved in the appropriate format
  2. Specification details are established and confirmed, including quality standards, in accordance with enterprise procedures
  3. Required completion date and any delivery requirements are documented
  4. Special instructions to production team are added where required
  5. Appropriate cost details are incorporated when necessary
Requirements are confirmed and/or approved in the appropriate format

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Specification details are established and confirmed, including quality standards, in accordance with enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required completion date and any delivery requirements are documented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Special instructions to production team are added where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate cost details are incorporated when necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine customer requirements

1.1

Customer is consulted to determine requirements

1.2

Examples of furnishing styles and materials are shown to the customer

1.3

Limitations and benefits of styles and materials are explained

1.4

Options for the use and modification of styles or materials are defined and proposed to the customer

1.5

Product requirements are explored, taking into consideration design parameters, material, process, quantity, cost and outcome requirements

1.6

Cost and feasibility of customer requirements/options are evaluated

2

Match options to customer requirements

2.1

Customer specifications/standards and user requirements are compared to furnishing styles and materials options

2.2

Range of best-fit styles and materials are presented to the customer for evaluation

2.3

Customer queries are answered and examples used to illustrate answers

3

Document requirements

3.1

Requirements are confirmed and/or approved in the appropriate format

3.2

Specification details are established and confirmed, including quality standards, in accordance with enterprise procedures

3.3

Required completion date and any delivery requirements are documented

3.4

Special instructions to production team are added where required

3.5

Appropriate cost details are incorporated when necessary

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine customer requirements

1.1

Customer is consulted to determine requirements

1.2

Examples of furnishing styles and materials are shown to the customer

1.3

Limitations and benefits of styles and materials are explained

1.4

Options for the use and modification of styles or materials are defined and proposed to the customer

1.5

Product requirements are explored, taking into consideration design parameters, material, process, quantity, cost and outcome requirements

1.6

Cost and feasibility of customer requirements/options are evaluated

2

Match options to customer requirements

2.1

Customer specifications/standards and user requirements are compared to furnishing styles and materials options

2.2

Range of best-fit styles and materials are presented to the customer for evaluation

2.3

Customer queries are answered and examples used to illustrate answers

3

Document requirements

3.1

Requirements are confirmed and/or approved in the appropriate format

3.2

Specification details are established and confirmed, including quality standards, in accordance with enterprise procedures

3.3

Required completion date and any delivery requirements are documented

3.4

Special instructions to production team are added where required

3.5

Appropriate cost details are incorporated when necessary

Collect, organise and understand information related to multi-trade work instructions and work orders, building and structural plans and safety procedures

Identify materials used in the work process

Follow work instructions, operating procedures and inspection processes to:

minimise the risk of injury to self or others

prevent damage to goods, equipment and products

maintain required production output and product quality

Match furnishing style/materials to meet customer requirements on two (2) occasions involving different products, and:

evaluate design and design requirements

evaluate furnishing styles and materials and compare them to customer requirements

identify the impact of commercial, environmental and safety risks

Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements

Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures

Avoid backtracking, work flow interruptions or wastage

Range of company products, market, work systems and equipment

Relevant furnishing styles and materials

Company business policies and plans, including procedures for product modification and product development

Legislative requirements of the work activities

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.

Unit context includes:

work health and safety (WHS) requirements, including legislation, building codes, material safety management systems, hazardous and dangerous goods codes, and local safe operating procedures or equivalent

work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements

work requires individuals to demonstrate conceptual ability, discretion, judgement and problem solving

work is performed with little external assistance and with minimal supervision or direction

customers may be internal or external

Personal protective equipment includes:

that prescribed under legislation, regulations and enterprise policies and practices

Information and procedures include:

customer requirements

product and style catalogues

work procedures/instructions

manufacturer/designer specifications and instructions

organisation work specifications and requirements

legislation/regulations/national and industry codes and practices relevant to the product

quality and Australian Standards and procedures